All health care professionals are bound by regulations—including legislative regulations, standards of practice guidelines, ethical principles, and those of their individual disciplines. Yet due to influences, from pressure to perform and lack of resources to mixed signals from organizational leaders, professionals many times deviate from laws and ethical standards. When this happens, systems weaken, staff morale plummets and costly lawsuits can occur. 

The publisher of Case In Point invites you to join a 90-minute training session to assist you and your team in learning how to create a “culture of caring” within your organization. The expert faculty will share trends, issues and challenges they see in current practice. They will provide practical tips that you can implement into your organization and your private practice to ensure that care is ethically sound and legally defensible.

Continuing education credits have been applied for nurses and case managers.

Program Objectives

• Discuss the risk professionals face in today’s complex health care environment.
• Describe a culture of caring.
• Discuss the importance of open communication between leadership, staff and patients.
• Explore methods of identification and prevention as ways to reduce risk and address ethical dilemmas.
• Understand the outcomes that can result from creating a culture of caring.

About the Webinar

Ten years after the Institute of Medicine released the landmark report To Err is Human, which claimed that 98,000 lives are lost each year in the U.S. due to preventable medical errors, the U.S. health care system has not taken action toward significant improvement.

In addition, the cost of health care is rising at an alarming rate, causing insurance rate to rise and many employers to drop coverage for employees. As a result, more responsibility is put on the consumer of health care services, causing them to take a more active role while at the same time holding providers and payers of care accountable for outcomes.

As lawmakers fight on Capitol Hill to find a way to reform health care, professionals engaged have the opportunity to improve within by:

• Implementing a system to prevent medical errors and improve transitions of care.
• Developing a national system of accountability through transparency as recommended by the IOM.
• Creating a way to track patient safety improvements.
• Ensuring practitioners and other health care professionals have requirements that mandate they demonstrate competency is patient safety practices.

Each professional has the power to improve the system by speaking up when they witness quality of care issues occurring. To encourage this, there needs to be communication mechanisms that are safe and protect the individual from retaliation. In addition, there needs to be a commitment from leadership to have open communication methods and to address concerns in a timely manner. Doing so will strengthen the organization’s ability to be aware of challenges that might put them at risk for legal challenges or become aware of ethical dilemmas that are occurring.

This training session offers an opportunity to discuss, share ideas and ask questions of leading professionals who practice in the trenches and who handle legal and ethical challenges on a day to day basis.

Our Webinar Will Answer These Questions:

• What is a culture of caring?
• How can I, or we, empower patients to advocate for themselves?
• What measures are being used to ensure a culture of safety exists?
• What is the role of the payer as well as the individual provider in promoting quality and safety?
• What are the barriers professionals and consumers face that prevent them from “speaking up”?
• Why are organizations creating safe spaces?
• How can I, or we, defuse tension between productivity and patient safety?
• Has technology created work places that are so complex that understanding how things work is beyond the team responsible for caring for patients?
• How can I, or we, break down silos and really embrace patient-centered care?
• How can the health care team find ways to prevent conflicts between their own survival and being caring professionals?
• What does “risk” mean to the executive suite and how does “risk” differ from professionals taking care of people?
• How can efficient and safe health care impact the bottom line?
• What methods are being used in the private sector to move the culture of caring forward?

Faculty:

	Robert Schultz, MD President RBS Consulting
	Lani Kicklighter, RN, ARM, MBA, CHSP, CPHRM, LHRM Principal The Kicklighter Group
	John Banja, PhD Professor, Department of Rehabilitation Medicine; Medical Ethicist, Center for Ethics, Emory University
	Moderator: Anne Llewellyn, RN-BC, MS, BHSA, CCM, CRRN Editor in Chief, Case Management Products Dorland Health, a Division of Access Intelligence

Who Should Attend

• Clinical Nurses
• Case Managers
• CEOs
• CFOs
• Billing Personnel
• Clinical Documentation Specialists
• Skilled Nursing Administrators
• Rehabilitation Directors
• Coders
• Compliance Officers
• Medical Directors
• Medical Providers
• Office Nurses
• Risk Managers
• Utilization Review Personnel
• Medical Management Supervisors
• Physicians (in all specialties)
• Physician Assistants
• Registered Nurses
• Quality Management Professionals
• Safety Officers

Purchase Options

Live Webcast Registration – $329

Webcast Recording on CD-ROM – $329

Live Webcast and CD-ROM – $389

Questions?

To register by phone, contact the marketing department at 301-354-1769.

If you are having any technical difficulties or need assistance meeting these requirements, please contact our Technical Support Center at 1-866-709-8255 or email tsc@talkpoint.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For content questions regarding this Webinar, contact Anne Llewellyn at 954-254-2950 or email allewellyn@dorlandhealth.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 *Dorland Health does not offer any refunds for the webinar.  All sales are final.

How does the Webinar work?

The live audio is delivered to your location over the telephone or your computer speakers. The Power-Point presentations are presented over the Internet and are available to print out before the program. This is like a talk-radio program with visuals on the Web. You and your team will be able to have a live Q&A with all the speakers.

More details on equipment and connections