Health Literacy in Action

Realizing Effective Health Communication

Choosing a healthy lifestyle, knowing how to seek medical care, and taking advantage of preventive measures all require that consumers understand and use health information correctly. Given the complexity of the health care system, it is not surprising that health literacy is associated with poor health, a diminished quality of life and rising health care costs.

Join the publisher of Case In Point, Case In Point Weekly and the Case Management Resource Guide for a 90-minute online training session to discuss what organizations are doing to address and improve health literacy.

Attend from your desktop or conference room. Invite your whole team to attend at one low price of $329 per location. Each registration comes with access to the archived version of the program and the materials for 1 year.

Continuing education credits have been applied for nurses, case managers and disability management specialists.

About the Webinar

Health literacy is defined in Healthy People 2010 as, "The degree to which consumers have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions."

Health literacy varies by context and setting and is not necessarily related to years of education or general reading ability. A person who functions adequately at home or work may have marginal or inadequate literacy in a health care environment. With the move toward a more consumer-centric health care approach, individuals must be engaged and take an active role in health care-related decisions. To accomplish this, people and patients need strong health information skills.

Another aspect of health literacy surrounds the patient with limited English proficiency (LEP) and hearing issues. Studies show that these patients are less likely to seek preventive and primary care and more likely to use emergency rooms for non-emergency care. Nurses and case managers are most often the first health care professionals to have the opportunity to identify patients with limited English proficiency and/or hearing problems. When these patients are not identified as such and not asked about the need for language assistance services, the potential for compromised health care increases, raising the likelihood of a medical malpractice claims.

Due to the impact health literacy has on health and health care, leading organizations such as the Joint Commission, the Institute of Medicine, America’s Health Insurance Plan (AHIP) and Agency for Healthcare Research and Quality (AHRQ) are addressing this topic and are developing tools and resources that managed care organizations, providers, employers and patients can use to address and improve health literacy.

Understanding the challenges allows payers, providers and health care professionals to work together to address issues related to health literacy as we move to a patient-centric health care delivery system.

Program Objectives

Define health literacy.
Learn from leaders who are addressing health literacy in their organizations.
Understand the impact and ramifications of not addressing health literacy.
Explore resources that payers and providers can use to address health literacy.

Our Webinar Will Answer These Questions:

What is health literacy?
Who is impacted by health literacy?
What is the impact of low literacy skills on health, health care and health care costs?
What strategies are available to improve literacy?
What tools are available to prepare and evaluate patient education materials?
What is the impact of health literacy on providers, payers and individual health care professionals?
What are organizations doing to improve systems to address health literacy?
How does culture and limited English proficiency play into health literacy?
What are the legal implications related to health literacy?
What resources are available to address health literacy?

Speakers:

	Cindy Brach Senior Health Policy Researcher, Agency for Healthcare Research and Quality
	Karen Komondor, RN, CCRN Director of Education, St. Vincent Charity Medical Center
	Heather A. Begley, Esq. Law Offices of Jeffrey J. Kroll
	Sylvia Aruffo, PhD President, Communication Sciences Inc.
	Moderator: Anne Llewellyn RN-BC, MS, BHSA, CCM, CRRN Editor in Chief, Case Management Products Dorland Health, a Division of Access Intelligence

Who Should Attend

Clinical Nurses
Case Managers
Emergency Department Teams
Hospitalists
Compliance Officers
Medical Directors
Medical Providers
Office Nurses
Risk Managers
Utilization Review Personnel
Medical Management Supervisors
Physicians (in all specialties)
Physician Assistants
Nurse Practitioners
Registered Nurses
Quality Management Professionals
Safety Officers
Social Workers
Dietitians

Purchase Options

Live Webcast Registration – $329

Webcast Recording on CD-ROM – $329

Live Webcast and CD-ROM – $389

Questions?

For questions regarding the Webinar or to register by phone, contact the Marketing Department at 301-354-1610.

If you are having any technical difficulties or need assistance meeting these requirements, please contact our Technical Support Center at 1-866-709-8255 or click here.

For content questions regarding this Webinar, contact Anne Llewellyn at 954-254-2950 or email allewellyn@dorlandhealth.com .

*Dorland Health does not offer any refunds for the webinar. All sales are final.

How does the Webinar work?

The live audio is delivered to your location over the telephone or your computer speakers. The Power-Point presentations are presented over the Internet and are available to print out before the program. This is like a talk-radio program with visuals on the Web. You and your team will be able to have a live Q&A with all the speakers.

More details on equipment and connections