Dynamic Cultural Competency: Quality-Boosting Efforts

Learn How to Enhance Patient Engagement, Improve Health Literacy and Boost Overall Outcomes

About the Webinar Program Objectives Webinar Will Answer These Questions Speakers Who Should Attend Purchase Options Continuing Education Questions

Attend from your desktop or conference room. Invite your whole team to attend!   Rate:  $329 per location, includes unlimited access to CE portal and continuing education credits. Special rate available for solo practitioners and the military. Please call 301-354-1769 for details.  Each registration comes with access to the archived version of the program and the materials until December 31, 2012. Continuing Professional Education: This program is approved for 1.5 contact hour for nurses, social workers, and certified case managers

Have you ever experienced a situation where you were unsure about the best way to approach a patient and their family because of racial or ethnic concerns? Was there ever a time when language differences prevented you from effectively communicating with a patient?

If so, you are not alone. The Office of Minority Health reports that the increasingly diverse racial, ethnic, and sociocultural backgrounds of patients, colleagues, and staff present challenges that impact the quality and cost of healthcare. Cultural and language differences may cause misunderstandings, a lack of compliance, or other factors that negatively influence clinical situations and impact patient health outcomes.

The key is understanding these real-life differences and fully grasping cultural competency to improve the outcomes of your business and the involved patient relationships.

Join us on November 20, 2012, from 12:00-1:30 p.m. (ET) for a dynamic Case In Point Webinar where we will hear from an esteemed panel about the need for raising awareness and developing tools to improve cultural awareness and health literacy throughout the care continuum.

About the Webinar

Professionals involved in care coordination traditionally focus on meeting the diverse needs of consumers at the point of care. However, a growing body of research documents that a variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality care based on race, ethnicity, language, literacy, disability, and sexual orientation.

Studies by organizations such as the Institute of Medicine and the National Quality Forum have found that there is a critical connection between improving quality and eliminating racial and ethnic disparities in healthcare. 

Reports from the IOM such as Unequal Treatment found that even with the same insurance and socioeconomic status – and when comorbidities, stage of presentation, and other confounders are controlled for – racial and ethnic minorities often receive a lower quality of healthcare than do their white counterparts. Crossing the Quality Chasm suggests that to truly achieve high-quality care, healthcare systems must, among other things, be equitable. Equity is achieved by providing care that is free from disparities and does not vary by personal characteristics, such as race, ethnicity, gender, geographic location, and socioeconomic status.

Over the past few years, there has been an increased focus on improving quality, eliminating disparities, and achieving equity. These efforts have intensified as research has shown that racial and ethnic disparities in healthcare, and their root causes, have an impact on quality, safety, cost, patient experience, and risk management.

In order to assist organizations in evaluating how they are doing, the National Quality Forum recently endorsed 12 quality measures focused on healthcare disparities and culturally competent care for racial and ethnic minority populations.

“Accurate and meaningful metrics to measure care quality for populations adversely affected by disparities are critically needed,” said Laura J. Miller, FACHE, interim CEO of NQF. “These endorsed measures will be instrumental in promoting equitable, high-quality, and compassionate care for all populations across the healthcare delivery system.”

In addition to working to address cultural competence, organizations are working hard to better understand their patients so they can develop tools that meet their health literacy skills. 

According to a report issued by the Institute of Medicine (IOM) earlier this year, “Addressing health literacy is critical to transforming health care quality. Goals for safe, patient-centered, and equitable care cannot be achieved if consumers cannot access services or make informed health care decisions.”

Program Objectives

• Discuss the impact of cultural diversity and poor health literacy on consumers’ ability to access safe, quality and cost-effective health and healthcare.
• Explain how measures from the National Quality Forum will help professionals involved in care coordination improve cultural disparities and health literacy.
• Share innovative tools being developed to improve health literacy for consumers of healthcare throughout the lifespan.

Our Webinar Will Answer These Questions

• How does cultural competence and health literacy impact a health care professional’s ability to provide patient-centered care?
• How does breaking down barriers related to culture improve access to safe, effective quality healthcare?
• How can healthcare professionals measure how they are doing with regard to reducing healthcare disparities in their practice?
• What tools exist to help improve cultural competence and health literacy in healthcare?
• What role does the consumer play in assisting health care professionals in understanding their cultures and the impact on the plan of care?
• What are organizations doing to improve their staff’s health literacy in order to better engage consumers in their health and healthcare?

 

Faculty

Guadalupe Pacheco, Senior Health Advisor to the Director, Office of Minority Health, Office of the Secretary with the U.S. Department of Health and Human Services Guadalupe Pacheco serves as a Public Health Advisor and Special Assistant to the Deputy Assistant Secretary for Minority Health, U.S. Department of Health and Human Services. He has occupied mid-level and senior level management positions in State and Federal government agencies, as well as nonprofit organizations, focusing on health and human services program and policy issues. In his current capacity as Special Assistant to the Director for Minority Health, Mr. Pacheco is responsible for managing multiple projects that address health disparities of racial and ethnic minority communities. He staffs cultural competency activities through the Office of Minority Health’s Center for Linguistic and Cultural Competence in Health Care. Additionally, he staffs and coordinates initiatives and program activities that enhance service delivery to Hispanic Americans. Mr. Pacheco received his B.A. and M.S.W. from California State University of Fresno.

Dennis P. Andrulis, PhD, MPH is a Senior Research Scientist at the Texas Health Institute, a health care policy research organization in Austin Texas. He is also an Associate Professor at the University of Texas School of Public Health. In his positions Dr. Andrulis leads the development of initiatives on urban health, health care for vulnerable populations, racial and ethnic disparities, and cultural competence, working at community, state and national levels. Dr. Andrulis is co-founder of a national conference series on quality health care for culturally diverse populations and has created a National Consensus Panel on Diversity and Preparedness. Other work has included assisting in the implementation of a HRSA CAP grant for Nassau County, NY focusing on program evaluation and integrating cultural competence into intervention strategies. Previously, Dr. Andrulis was the Associate Dean for Research of Drexel University’s School of Public Health in Philadelphia and directed its Center for Health Equality. His recent work has focused on the Patient Protection and Affordable Care Act and its implications for racially and ethnically diverse populations; engaging diverse communities in preparing for public health emergencies; and the effect of urban sprawl on health care on vulnerable populations.

Tim Jones, Founder and CEO, Health Nuts Media An Emmy-Award winning producer with over twenty years of experience, Jones is co-Founder and CEO of Health Nuts Media. Jones has overseen numerous health literacy projects for companies and organizations such as Starlight Children’s Foundation, The American Academy of Ophthalmology, University of Texas Medical Branch, The American Association of Orthopedic Surgeons, The University of Southern California, The Walt Disney Company and many more. A graduate of Pepperdine’s MBA program, Jones is co-author of the top-selling book Foundation Flash Cartoon Animation.

Moderator:  Anne Llewellyn RN-BC, MS, BHSA, CCM, CRRN  Editor in Chief, Case Management Products  Dorland Health, a division of Access Intelligence

 

Who Should Attend

Behavioral Health Counselors Case/Care Managers Clinical Nurses Discharge Planners Disability Management Specialists Managed Care Directors

Nurse Practitioners Patient Advocates Physician Assistants Physicians Pharmacists Social Workers

Purchase Options

• $329 per location, unlimited viewing per location. A special rate is available for solo practitioners and the military. Please call 301-354-1769 for promo code for a price reduction if you qualify.
• Live Webinar Registration – $329 (per-site fee)
• Webinar Recording on CD-ROM – $329
• Live Webinar and CD-ROM – $379

Continuing Professional Education

Nurses: This program is approved for 1.5 contact hours for nurses by Commonwealth Educational Seminars (CES). As an approved provider by the California Board of Registered Nursing (Provider Number CEP 15567), CES Programs are accepted by every State Board of Nursing with the exception of Delaware.

Certified Case Managers: This program is approved for 1.5 contact hours for case managers through the Commission for Case Manager Certification.

Questions?

For questions regarding the Webinar or to register by phone, contact Hope Kabik at 301-354-1769.

For content questions regarding this Webinar, contact Anne Llewellyn at 954-254-2950 or email allewellyn@dorlandhealth.com.

*Dorland Health does not offer any refunds for the webinar.  All sales are final.

For technical support questions, you can contact the Webex technical support line at 1.866.229.3239.
 

How Does the Webinar Work?

The live audio is delivered to your location over the telephone or your computer speakers. The Power-Point presentations are presented over the Internet and are available to print out before the program. This is like a talk-radio program with visuals on the Web. You and your team will be able to have a live Q&A with all the speakers.

More details on webinar equipment and connections