Caseloads Matter: Navigating the Art and Science of Caseload Management

How to Create an Ideal Case Size in Case Management

Wednesday, August 31, 2011 12:00-1:30 p.m. (EST) About the Webinar Program Objectives Webinar Will Answer These Questions Speakers Who Should Attend Purchase Options Continuing Education Questions

Attend from your desktop or conference room. Invite your whole team to attend at one low price of $329 per location. Each registration comes with access to the archived version of the program and the materials until December 31, 2011. Continuing Education: This program is approved for 1.5 contact hour for nurses, social workers, certified case managers, disability management specialists, psychologists, and licensed mental health counselors.

Caseloads can be confounding – for case managers involved in diverse settings and using different practice models. What is the right caseload for your case managers? What’s the right size for your department? Really, when all is said and done, it boils down to this: What is the magic number that will enable your department, practice or organization to optimize the delivery of care, secure cost-containment strategies, and achieve the right utilization of resources?

Finding the right caseload size is a blend of art and science. The latest research into the question of “caseload capacity” reveals that there are, indeed, measurable ways to gauge the ideal caseload. Then there is the “art” of the practice – where a particular caseload may be the perfect number for one case manager, it may not be right for another. Human variables, from personality differences and professional preferences, all come into play.

While ideal caseloads may differ, the important thing is to understand why they differ. Bringing together experts behind the latest research into both the art and science of caseload capacity, the Case In Point Webinar series presents Caseloads Matter: Navigating the Art and Science of Caseload Management, which will shed light on how you can successfully navigate caseloads. Settings to be addressed include:

• Acute case management.
• Managed care/health plan.
• Disability case management.
• Workers' compensation.
• Home health
• And more.

About the Webinar

Caseloads seem to create the perennial question in case management: What caseload is right for your department? According to the 2011 Case In Point Salary & Trends Report, nearly one-quarter (24%) of case managers report a caseload of more than 50 patients, with 7% reporting a caseload of 100 or more. Yet the most common size of caseload is between 21-30 patients (14%), 11-20 patients (13%) and 31-40 patients (10%).

In investigating the reason behind common caseloads, the Case In Point Webinar sheds light on the best practices that lead to an ideal case size. Presenting the latest research on “caseload capacity” along with first-hand accounts of ideal caseloads in practical settings, the training program will deliver a mix of the art and science behind proper caseloads.

Caseloads Matter: Navigating the Art and Science of Caseload Management delivers valuable insights for case management leaders as well as frontline practitioners, and it will help you define the issue of caseloads – and pinpoint the strategies you can use to address caseloads and improve the functioning of your organization.

 

Program Objectives

• Define caseloads and what’s at stake in securing proper caseload management.
• Identify the current research into caseloads.
• Understand how optimal caseload capacity can improve quality and ensure the correct utilization of services.
• Define strategies to improve caseloads and how that will positively impact the workings of case management departments and organizations.

Our Webinar Will Answer These Questions

• What is the definition of a caseload?
• Why are caseloads a key area of study in case management?
• What research is leading the way to science-based caseload capacity?
• How optimal caseloads (or my staff’s caseloads) improve the functioning of my practice (or my department/organization)?
• How can I optimize caseloads to create a better workplace culture and meet the tenets of best-in-class case management, i.e., proper care and proper utilization?
• How can I mix “art” and “science” to create viable caseloads?
• How does personality factor into optimal caseloads?
• What strategies can I use to create the ideal case size?
• What can I do to structure/restructure an optimal case size environment?
• How can I create buy-in from leadership to support caseload restructuring?

Faculty

Cheri A. Lattimer, RN, BSN, is the CEO and President of CMI, an innovative consulting and management company providing outsourcing and advisory services to the care management and health care industries. Cheri leads one of the most creative teams in the medical association and care management consulting industry. She serves as the Executive Director for the Case Management Society of America, the Executive Director for the Case Management Foundation and is the Coalition Director for the National Transitions of Care Coalition.

Michael Terpening is an independent health care product and systems analysis consultant. He has 25+ years experience in software requirements analysis; product /programming visualization; health care business process modeling; intervention outcomes analysis; evidence based clinical content rules and repositories; and predictive modeling. Recently he has published and presented papers focused on case management caseload calculation, case complexity measurement, transitions of care and Accountable Care Organization informatics.

Hussein Tahan, DNSc, RN, is the Director of Nursing Research and Education at NewYork-Presbyterian Hospital (NYP), the University Hospital of Columbia and Cornell in New York City. Hussein is also an Assistant Professor of Clinical Nursing at Columbia University School of Nursing. He leads the nursing research and education efforts at the various NYP sites. Hussein has over 20 years of healthcare experience and has assumed leadership positions in acute care.

Moderator:  Anne Llewellyn RN-BC, MS, BHSA, CCM, CRRN  Editor in Chief, Case Management Products  Dorland Health, a Division of Access Intelligence

 

Who Should Attend

Case Management Directors Frontline Case Managers Hospital Leadership Managed Care Leadership Disability Management Specialists Employers Geriatric Case Managers Hospital Advocates

Medical Directors Mental Health Counselors Nurse Practitioners Patient Advocates Physician Assistants Psychologists Rehabilitation Counselors Social Workers

Purchase Options

• Live Webcast Registration – $329 (per-site fee)
• Webcast Recording on CD-ROM – $329
• Live Webcast and CD-ROM – $389

Continuing Education

Nurses: This program is approved for 1.5 contact hours for nurses by Commonwealth Educational Seminars (CES). As an APA approved provider, CES programs are accepted by the American Nurses Credentialing Center (ANCC). Every state Board of Nursing accepts ANCC approved programs except California and Iowa. However, CES is also an approved Continuing Education Provider by the California Board of Registered Nursing, (Provider Number CEP 15567) which is also accepted by the Iowa Board of Nursing

Certified Case Managers: This program is approved for 1.5 contact hours for case managers through the Commission for Case Manager Certification.

Disability Management Specialists: This program is approved for 1.5 contact hours through the Certification of Disability Management Specialists Commission.

Social Workers: This program is approved for 1.5 CE hours for Social Workers. Commonwealth Educational Seminars (CES) is approved as a provider for Social Work Continuing Education (ACE Provider #1117) by the Association of Social Work Boards (ASWB, 400 South Ridge Parkway, Ste B, Culpepper, VA 22701) www.aswb.org. ASWB Approval Period: 10/6/09-10/5/12.

 

Questions?

For questions regarding the Webinar or to register by phone, contact Hope Kabik at 301-354-1769.

If you are having any technical difficulties or need assistance meeting these requirements, please contact our Technical Support Center at 1-866-709-8255.

For content questions regarding this Webinar, contact Anne Llewellyn at 954-254-2950 or email allewellyn@dorlandhealth.com.

*Dorland Health does not offer any refunds for the webinar.  All sales are final.

How Does the Webinar Work?

The live audio is delivered to your location over the telephone or your computer speakers. The Power-Point presentations are presented over the Internet and are available to print out before the program. This is like a talk-radio program with visuals on the Web. You and your team will be able to have a live Q&A with all the speakers.

More details on webinar equipment and connections