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Revolutionizing Patient Engagement
How a Core Component of the Medical Home Can Transform Healthcare
Wednesday, February 22, 2012
2:00-3:30 p.m. (EST)
In our continued series on the Patient Centered Health Care Home, we will bring together a panel who will share insights into advocacy and patient engagement advances.
RACs, MACs, MICs, QICs, ZPICs
Know What They Mean and Limit Your Financial Risk
Wednesday, February 29, 2012
12:00-1:30 p.m. (EST)
Navigating the federal auditing bodies – or what seems like a large cup of alphabet soup – is enough to make your head spin.
In the face of these auditing bodies, case managers stand at the brink of a tremendous opportunity -- to make an impact within their organization by learning more about these new and changing entities and knowing the value in understanding the financial risk they pose to their organizations.
Medical Home and the EHR: Creating 21st Century Solutions
Thursday, March 22, 2012
2:00-3:30 p.m. (EST)
In our continued series on the Patient Centered Health Care Home, we will bring together a panel who will share insights advancements in the medical home and the use of outcomes-boosting health IT solutions.
Boosting Outcomes in the Medical Home Through Case Management
Learn the Key Responsibilities of Case Managers in the Medical Home Model
Join us for this groundbreaking webinar as we explore the role, function, competencies and value a case manager brings to the medical home model. If you are a physician contemplating practice transformation or looking for ways to better manage complex patients, or if you are a health plan or an individual case manager who wants to learn more about the dynamic role the medical home will play in transforming the healthcare system.
Curing Hospital Readmissions
As Penalties Loom, Learn the Strategies of Real-Time Monitoring and Early Interventions
Learn from an esteemed faculty who at the forefront of improving the delivery of care for patients at risk about innovative ways for reducing avoidable readmissions
The Role of Managed Care in the Medical Home
Providing a Lifeline for Primary Care Practices
This webinar will bring together a team from the Health Plan of Michigan to discuss the success they have seen in improving care for their members as well as raising satisfaction levels for primary care physician practices as they have transitioned to the patient-centered health care home.
Tamperproof: Securing Medication Reconciliation
What You Need to Know to Improve Adherence and Enhance Patient Safety
Since 2000, the Food and Drug Administration (FDA) has received thousands of reports of medication errors. According to The Joint Commission’s Journal on Quality and Patient Safety, “more than 40 percent of medication errors are believed to result from inadequate reconciliation in handoffs during admission, transfer and discharge of patients.”
The Future of Case Management Is Now: Investigating New Models and Trends
Improving the Delivery of Care Through Coordinated Paradigms
In honor of Case Management Week, Case In Point has brought together three leaders in tune with trends and strategies that are changing the face of healthcare delivery – all from the perspective of new-age case management programs and protocols.
How To Implement a Medical Home
Strategies for Providers, Payers and Involved Practitioners
In this training session, brought to you by URAC, the leader in quality accreditation programs, you will hear from leaders in medical home development – from both payer and provider settings – in order to understand best practices for implementation, strategies for reimbursement and incentives, and the unique role of case managers within the PCHCH.
Join an enlightening, 90-minute training session on advancements in the medical home model and learn from frontline trendsetters how to make the PCHCH model work in your practice, organization or setting.
Observation Services: How Case Managers Can Lead the Way
Creating an Action Plan for Proper Documentation, Billing and Compliance
When it comes to observation, reimbursement, compliance and patient satisfaction are three of the biggest issues at stake – and all three are linked to the financial viability of acute care facilities. While the observation services designation is driven by a physician, the surrounding case management staff has the opportunity to ensure that documentation is correct, that services are appropriate and that the patient is aware of their situation and satisfied with their care.
Join the Case In Point Webinar series as a faculty of case management leaders identify the leading strategies, teams, processes and programs created to ensure compliance and drive optimal reimbursement from payers, all while maintaining tools and tips for patient satisfaction.
Caseloads Matter: Navigating the Art and Science of Caseload Management
How to Create an Ideal Case Size in Case Management
While ideal caseloads may differ, the important thing is to understand why they differ. Bringing together experts behind the latest research into both the art and science of caseload capacity, the Case In Point Webinar series presents Caseloads Matter: Navigating the Art and Science of Caseload Management, which will shed light on how you can successfully navigate caseloads.
Value Based Purchasing – How It Will Change the Status Quo
Why Case Management Is the Constant in Healthcare Change
Gather your team to participate in the July 27, 2011, Case In Point Webinar, Case Management: The Constant in Health Care Change: How Value Based Purchasing will Change the Status Quo to learn how Value Based Purchasing will change the way each healthcare professional and patient participates in health and healthcare.
Pituitary Disorders
Clinical and Mental Health Challenges to their Diagnosis and Treatment
Research shows a greater prevalence of pituitary and other neuroendocrine disorders than previously known. This webinar lays out a broad overview of common pituitary disorders, including but not limited to the clinical presentation and diagnosis of functioning and non-functioning pituitary tumors, their treatment and immediate post-operative complications.
Securing Care Transitions to Prevent Avoidable Readmissions
How Strong Transitions of Care Boost Quality, Save Costs
When a patient moves through the healthcare system from one point to the next, the gaps between care points can swallow the patient and turn a sound care plan into a less-than-desirable situation – where poor medication adherence, a lack of follow-up care and, what’s worse, costly readmissions prevail. But a transition point doesn’t have to be a gaping hole.
Learn about effective discharge plans, in-facility workflow plans, communication strategies and other best practices that have proven to boost the strength of transitions of care.
New Regulations of Medical Loss Ratio
An Opportunity for Case/Care Managers To Demonstrate Outcomes
New regulations issued by the Department of Health and Human Services require health insurers to spend 80-85% of consumers' premiums on direct care for patients and efforts to improve care quality. What does this mean to professionals involved in care coordination? It means professionals will have to clearly demonstrate how the work they do contributes to the improvement in direct care to patients and quality improvement.
This webinar brings together four diverse professionals involved in care coordination at the point of care who will demonstrate how the work they do improves the care patients receive across the care continuum.
Cumulative Stress: Reversing the Trend in Healthcare Professionals
Strategies To Enhance Employee and Organizational Health
A complex and demanding healthcare system has heightened the stress levels of our healthcare professionals. The consequences of this stress result in real and potential costs – from a personal cost to the professional, a financial cost to the organization, and an overall quality cost to the patient. At a time when organizations are striving to improve transitions of care, ensure quality and safety, and reduce escalating costs, having a healthy, focused and productive workforce is critical. How can this be achieved?
Easing Chronic Disease Through Patient-Centered Care
News Skills for the Care Coordination Team
The challenge of living with chronic illness isn't always apparent to the patient when first diagnosed. It takes time for the patient to understand their illness, the treatment options available, and how living with the aftermath of catastrophic or chronic illness will affect the patient’s life and the lives of those close to them. Today, with a focus on patient-centered care, safe transitions of care, and strategies to educate and empower patients to be engaged in their care, professionals at the point of care are beginning to understand how to better prepare patients and their families to face the challenges of living with a chronic disease and providing the tools that allow them to reach their maximum potential and live a quality life.
Patient Empowerment: The New Mix of Patient Teaching and Healthcare Coaching
Innovative Models Achieve Sustained Success
How can healthcare professionals improve their skills to more effectively educate and empower patients? The answer lies in new and innovative models of patient interaction. Today there are emerging creative and innovative educational techniques that healthcare professionals can incorporate into their practice to help them improve their skills and be more effective in interfacing with patients – and witness improved outcomes. Empowering and engaging patients to take an active role in their health and healthcare is a goal of physicians, pharmacists, nurse practitioners, physician assistants, case/care managers, social workers, behavioral healthcare professionals, and others who care for patients across the continuum of care.
Observation Status: Benchmarks and Best Practices
Secure Your Status and Maximize Reimbursements
For what seems like a simple designation, observation status is proving to be a complicated and potentially costly aspect of Medicare admissions. Recently, one hospital on the west coast was forced to recompense the federal government to the tune of $2.2 million because of an observation vs. inpatient discrepancy. With inpatient admissions criteria more stringent than ever, hospitals must fully understand the opportunities available when applying designations to patients. Implementing best practices in billing, coding, medical necessity and pre-access plans will make sure hospitals are maximizing reimbursement—and covering their history in a safe way to ward against RAC audits.
Join the Case In Point Webinar series as a faculty of frontline practitioners—including a medical director and case management leaders—share their benchmarks and best practices in the vital area of observation status.
Managing Chronic Pain:
How a Team-Based Effort Creates Productivity Gains and Healthier Outcomes
According to the American Osteopathic Association more than 76 million Americans are affected each year by chronic pain—more than cancer, diabetes and heart disease rates combined. The National Institutes of Health estimates that the economic cost of pain exceeds $100 billion per year in the U.S., including healthcare utilization costs and lost workforce productivity.
Join a leading faculty to learn about the advances being made in the treatment of chronic pain—including expert advice on returning workers to health, vocational rehabilitation programs, and the management of chronic pain from a psychosocial perspective—and the vital role the care coordination team in improving functioning and quality of life patients and families.
Leadership and Career Advancement:
Key Competencies for Today's Case Manager
Case managers are at the center of care delivery for patients across the continuum. They serve as coordinators of care, educators, motivators, and are a critical link for the patient and families as well as physicians, pharmacists, clinical nurses, and other members of the care coordination team.
But what happens when case managers want to elevate their core competencies to take advantage of leadership positions and steady career advancement—which benefits the individual practitioner as well as the organization or practice as a whole? In today’s changing healthcare landscape, the roles and competencies of case managers are shifting. Learn from a team of experts what you need to know to capitalize in this exciting time of change.
Limiting Fraud and Abuse:
Creating Better Cultures in Care Coordination
Healthcare fraud, abuse and waste is a national problem that can be found in every sector of the healthcare system. Fraud and abuse are not the only causes of wasteful spending, but they are major contributors. According to estimates from National Health Care Anti-Fraud Association (NHCAA), as much as 10% of all healthcare expenditures in the United States may be lost each year to fraud, abuse and waste. That is more than $100 billion annually—coming largely from healthcare providers and healthcare organizations attempting to defraud the system.
Health reform is strengthening the government’s capacity to fight fraud, waste and abuse in federal and state programs.
Unlocking Motivational Interviewing:
How Eliciting Behavior Change Can Enhance Health and Cut Costs
Motivational interviewing is a robust behavior-change technique that is rapidly emerging across many health care disciplines—for extremely good reason. Studies have shown the patient-centered technique to enhance patient outcomes, from improving health status, promoting physical activity, improving nutritional habits, and encouraging medication adherence to helping manage chronic conditions, including mental illness, high blood pressure, high cholesterol, obesity and diabetes (Butterworth, JMCP).
Reforming Readmissions:
Action Steps to Cut Costs and Enhance Quality
Hospital readmission rates not only hold the potential as an area of address for drastic cost-savings, but they serve as a key marker of quality care. Low readmission rates signal strong transitions, well-functioning discharge planning, exemplary follow-up care and, overall, a healthier, better-adjusted patient.
Health Literacy in Action:
Realizing Effective Health Communication
Choosing a healthy lifestyle, knowing how to seek medical care, and taking advantage of preventive measures all require that consumers understand and use health information correctly. Given the complexity of the health care system, it is not surprising that health literacy is associated with poor health, a diminished quality of life and rising health care costs.
New Views on End of Life:
Providing Care in a Changing Environment
While the delicate skill of a health care professional will always endure when treating patients at the end of life, the changing industry and newly defined protocols are reshaping the end of life experience—for both the patient and the provider. The advancements of hospice and palliative care, legal issues such as do not resuscitate, and an emerging ethical perspective on life-sustaining treatment are but a few of the ways the end of life experience is changing.
Join the publisher of Case In Point, Case In Point Weekly, and the Case Management Resource Guide for a 90-minute online training session on the emerging developments within the end of life realm.
Legal, Ethics and Patient Safety:
Creating a Culture of Caring
All health care professionals are bound by regulations—including legislative regulations, standards of practice guidelines, ethical principles, and those of their individual disciplines. Yet due to influences, from pressure to perform and lack of resources to mixed signals from organizational leaders, professionals many times deviate from laws and ethical standards. When this happens, systems weaken, staff morale plummets and costly lawsuits can occur.
The publisher of Case In Point invites you to join this 90-minute training session to assist you and your team in learning how to create a “culture of caring” within your organization. The expert faculty will share trends, issues and challenges they see in current practice. They will provide practical tips that you can implement into your organization and your private practice to ensure that care is ethically sound and legally defensible.
Health Care Reform:
What Does It Mean for You?
Capping a year of legislative activity and ending decades of frustration for millions of Americans, the House of Representatives approved a pair of bills that would extend health care coverage to more than 30 million Americans. The power is now in the hands of in-the-trench health care practitioners, and it is essential that we understand the immediate and long-term implications of the reform bill.
Case In Point presents this special webinar to allow you to begin the process of improving your practice to meet the challenges we face as consumers and health care professionals alike. Our esteemed faculty will address the issues and provide some practical recommendations that will assist you and your organization in improving on the intent of the health care reform legislation.
Here Come the RACs:
Install Steps Now To Improve Compliance (and Avoid Costly Audits)
As of January 1, 2010, the Recovery Audit Contractor Program, which seeks to correct errors in Medicare payments due to flawed billing, coding mistakes and medical necessity, is underway in all 50 states. Recently, RACs have begun to issue complex reviews, which require a hospital’s unveiling of medical records, in addition to the now-standard automated reviews that deal primarily with claims data.
Join the publisher of Case In Point, Case In Point Weekly and the Case Management Resource Guide for an online training session and learn what you and your organization can do to safeguard against RACs.
Patient Activation:
Optimize Outcomes Through Patient Engagement
More than any procedure, pharmaceutical or supplement, patients themselves harness the most power to create change in their own health and wellness. The secret is how to unlock that power — and in turn create the dynamic change that can increase adherence, boost well-being, and cut health care costs as a result of a healthier, more prevention-oriented patients.
A faculty of leading experts share their insight on the growing and exciting practice of patient activation. This 90-minute training session will focus on the tenets of patient activation, the best way to turn the theory into practice, and the important role that case managers, health coaches and other professionals play in activating the best, most mindful and healthiest portion that each and every one of our patients has to offer.
Bending the Health Care Spending Curve:
Strategies to Lower Employer Health Care Costs Today
How health care reform will affect employers, employees, providers and health plans is something that will play out closer to 2014. With practical reform measures some five years off, the question most employers are asking today is — “What am I going to do next quarter to lower my escalating health care costs and improve the health of my employees to ensure they are productive and fit for duty?”
This 90-minute training session brings together leading experts who have produced impressive outcomes in lowering health care costs while improving the health and wellness of their workforce.
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