Innovative 'Medical Village' Fuses Primary, Specialty Care
By Richard Scott
June 19, 2012
An evolving, all-points medical practice that melds primary care and a host of specialty practices in one location may provide a glimpse into the future of how – and where
– care is delivered in our country.
Located in Plano, Texas, Legacy Medical Village has created a convenient, single-location medical practice covering primary care as well as 11 specialties that has shown to boost certain preventive health strategies and improve patient satisfaction – and which has, in effect, taken the concept of the medical home to a larger, more inclusive level.
The goal of Liberty Medical Village, which was founded by Dr. Christopher Crow in 2007, is to boost care coordination, increase the level of communication among treating physicians, and bridge gaps in a patient’s care sequence that can lead to unintended dropoffs in care and poor adherence to the treatment plan.
The early returns show that the it-takes-a-village approach is proving successful.
Creating a Cohesive, Patient-Centered Plan
When Legacy Medical Village opened its doors in 2007, it sought to tackle three pervasive problems facing the healthcare system, according to a research paper published in June. The obstacles included:
- Fragmented care, in which providers are disconnected and without practical information-sharing systems.
- Independent practices that fail to coordinate care, including the majority of primary care practices that operate autonomously.
- Co-location that does not improve care, which often occurs with multispecialty practices that fail to develop interconnected communication and coordination systems.
Legacy Medical Village brings together a wide range of services in one centralized, connected location. In addition to primary care offices, Legacy Medical Village offers a suite of specialty services, including cardiology, gastroenterology, urology, neurology, podiatry, pain management, general surgery, plastic surgery, orthopedic surgery, women's health and optometry. The dynamic practice also offers physical therapy, laboratory services and radiology services.
Since its creation, Legacy Medical Village has generated improvements in its patients' use of preventive services and has witnessed improved satisfaction among physician and patient populations alike. Among its primary accomplishments are:
- More cancer screenings. Over a three-year period, the percentage of eligible patients who received a mammogram jumped from 44 to 75 percent, while the number of eligible patients who received a colonoscopy rose from 44 to 65 percent.
- Faster care. By offering same-day access and expanded hours, Legacy Medical Village has seen a boost in the speed of patient care. In addition, patients can receive needed outpatient services immediately, such as lab results or physical therapy.
- Increased satisfaction. Through anecdotal evidence, Legacy Medical Village reported higher physician satisfaction among providers who have joined the group. Likewise, the access to faster care and the convenience of follow-up services has resulted in strong reports of patient satisfaction.