Catalyst surveyed 400 Baby Boomer patients and came up with a list of 10 DOs & DON’Ts – new ways for doctors and doctors’ office staff to improve the patient experience. “While many practices are struggling to meet basic patient expectations, some are doing very well and want to go further in providing an exemplary patient experience,” says Dan Prince, President of Catalyst Healthcare Research. “Ten of the ideas we tested in the study were in that spirit. We feel that innovators in healthcare will ultimately implement one or more of these ideas as a way of building stronger patient loyalty and differentiated brands.”

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